/* Ticket Center — Design System */
:root {
  --bg-primary: #0f1117;
  --bg-secondary: #1a1d27;
  --bg-tertiary: #232735;
  --bg-card: #1e2230;
  --bg-hover: #282d3e;
  --bg-input: #1a1d27;
  --border: #2a2f42;
  --border-light: #353a50;
  --text: #e4e7ef;
  --text-secondary: #9ba3b8;
  --text-muted: #6b7394;
  --primary: #6c5ce7;
  --primary-hover: #7d6ff0;
  --primary-light: rgba(108,92,231,0.15);
  --success: #00cec9;
  --success-bg: rgba(0,206,201,0.12);
  --warning: #fdcb6e;
  --warning-bg: rgba(253,203,110,0.12);
  --danger: #ff6b6b;
  --danger-bg: rgba(255,107,107,0.12);
  --info: #74b9ff;
  --info-bg: rgba(116,185,255,0.12);
  --radius: 10px;
  --radius-sm: 6px;
  --shadow: 0 2px 12px rgba(0,0,0,0.3);
  --font: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
body { font-family: var(--font); background: var(--bg-primary); color: var(--text); min-height: 100vh; font-size: 14px; line-height: 1.5; }
a { color: var(--primary); text-decoration: none; }
input, select, textarea, button { font-family: inherit; font-size: 13px; }
input, select, textarea {
  background: var(--bg-input); border: 1px solid var(--border); color: var(--text);
  padding: 8px 12px; border-radius: var(--radius-sm); outline: none; width: 100%;
  transition: border-color 0.2s;
}
input:focus, select:focus, textarea:focus { border-color: var(--primary); }
textarea { resize: vertical; }

/* Buttons */
.btn-primary {
  background: var(--primary); color: #fff; border: none; padding: 8px 16px;
  border-radius: var(--radius-sm); cursor: pointer; font-weight: 600;
  transition: background 0.2s, transform 0.1s;
}
.btn-primary:hover { background: var(--primary-hover); transform: translateY(-1px); }
.btn-primary:disabled { opacity: 0.5; cursor: not-allowed; transform: none; }
.btn-ghost { background: transparent; color: var(--text-secondary); border: none; padding: 6px 12px; border-radius: var(--radius-sm); cursor: pointer; }
.btn-ghost:hover { color: var(--text); background: var(--bg-hover); }
.btn-close { background: none; border: none; color: var(--text-secondary); font-size: 20px; cursor: pointer; }
.btn-sm { font-size: 12px; padding: 5px 10px; }
.btn-full { width: 100%; }
.required { color: var(--danger); }

/* ===== LOGIN ===== */
.login-body { display: flex; align-items: center; justify-content: center; min-height: 100vh; background: linear-gradient(135deg, var(--bg-primary), #151829); }
.login-card {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: 16px;
  padding: 40px; width: 380px; text-align: center; box-shadow: var(--shadow);
}
.login-logo { font-size: 48px; margin-bottom: 12px; }
.login-title { font-size: 22px; font-weight: 700; margin-bottom: 4px; }
.login-subtitle { color: var(--text-muted); font-size: 13px; margin-bottom: 24px; }
.login-card input { margin-bottom: 12px; }
.login-card .btn-primary { margin-top: 8px; width: 100%; padding: 10px; }
.login-error { color: var(--danger); font-size: 12px; margin-top: 12px; }

/* ===== HEADER ===== */
.header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 0 20px; height: 52px;
  background: var(--bg-secondary); border-bottom: 1px solid var(--border);
  position: sticky; top: 0; z-index: 100;
}
.header-brand { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 15px; }
.brand-icon { font-size: 22px; }
.header-user { font-weight: 400; font-size: 12px; color: var(--text-muted); margin-left: 8px; }
.header-stats { display: flex; gap: 16px; font-size: 12px; color: var(--text-secondary); }
.header-stats .stat { display: flex; align-items: center; gap: 4px; }
.stat-num { font-weight: 700; color: var(--text); }
.header-actions { display: flex; align-items: center; gap: 8px; }

/* ===== LAYOUT ===== */
.layout { display: flex; height: calc(100vh - 52px); overflow: hidden; }
.panel-left {
  width: 340px; min-width: 280px; border-right: 1px solid var(--border);
  display: flex; flex-direction: column; background: var(--bg-secondary);
}
.panel-main { flex: 1; overflow-y: auto; background: var(--bg-primary); }

/* Sidebar controls */
.sidebar-controls { padding: 12px; border-bottom: 1px solid var(--border); }
.sidebar-controls input { margin-bottom: 8px; }
.filter-row { display: flex; gap: 6px; }
.filter-row select { flex: 1; font-size: 12px; padding: 5px 8px; }

/* Ticket list */
.ticket-list { flex: 1; overflow-y: auto; }
.ticket-item {
  padding: 12px 16px; border-bottom: 1px solid var(--border);
  cursor: pointer; transition: background 0.15s;
}
.ticket-item:hover { background: var(--bg-hover); }
.ticket-item.active { background: var(--primary-light); border-left: 3px solid var(--primary); }
.ticket-item-top { display: flex; justify-content: space-between; align-items: center; margin-bottom: 4px; }
.ticket-item-number { font-size: 11px; font-weight: 600; color: var(--primary); }
.ticket-item-time { font-size: 10px; color: var(--text-muted); }
.ticket-item-subject { font-size: 13px; font-weight: 500; margin-bottom: 4px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ticket-item-meta { display: flex; gap: 8px; font-size: 11px; color: var(--text-muted); flex-wrap: wrap; }
.ticket-item-meta .badge { padding: 1px 6px; border-radius: 4px; font-size: 10px; font-weight: 600; }

/* Priority badges */
.priority-0 { background: var(--danger-bg); color: var(--danger); }
.priority-1 { background: var(--warning-bg); color: var(--warning); }
.priority-2 { background: var(--info-bg); color: var(--info); }
.priority-3 { background: var(--success-bg); color: var(--success); }

/* Status badges */
.status-open { background: var(--success-bg); color: var(--success); }
.status-in_progress { background: var(--info-bg); color: var(--info); }
.status-pending { background: var(--warning-bg); color: var(--warning); }
.status-resolved { background: rgba(108,92,231,0.15); color: var(--primary); }
.status-closed { background: rgba(107,115,148,0.15); color: var(--text-muted); }
.status-failed { background: var(--danger-bg); color: var(--danger); }

/* ===== EMPTY STATE ===== */
.empty-state { display: flex; flex-direction: column; align-items: center; justify-content: center; height: 100%; color: var(--text-muted); }
.empty-state .empty-icon { font-size: 56px; margin-bottom: 16px; opacity: 0.6; }
.empty-state h2 { font-size: 20px; color: var(--text-secondary); margin-bottom: 8px; }
.empty-msg { padding: 20px; text-align: center; color: var(--text-muted); }

/* ===== TICKET DETAIL ===== */
.ticket-header { padding: 20px 24px; border-bottom: 1px solid var(--border); background: var(--bg-secondary); }
.ticket-header-top { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.ticket-number { font-size: 12px; font-weight: 700; color: var(--primary); background: var(--primary-light); padding: 2px 8px; border-radius: 4px; }
.ticket-status-badge, .ticket-priority-badge { padding: 2px 8px; border-radius: 4px; font-size: 11px; font-weight: 600; }
.ticket-subject { font-size: 18px; font-weight: 700; margin-bottom: 10px; }
.ticket-meta-row { display: flex; gap: 16px; font-size: 12px; color: var(--text-secondary); flex-wrap: wrap; }
.ticket-meta-row span::before { margin-right: 4px; }
.ticket-tags { display: flex; gap: 6px; margin-top: 10px; flex-wrap: wrap; }
.ticket-tags .tag { background: var(--bg-tertiary); color: var(--text-secondary); padding: 2px 8px; border-radius: 4px; font-size: 11px; }

/* Sections */
.ticket-section { padding: 16px 24px; border-bottom: 1px solid var(--border); }
.section-label { font-size: 12px; font-weight: 600; color: var(--text-muted); margin-bottom: 8px; text-transform: uppercase; letter-spacing: 0.5px; }
.ticket-description { font-size: 14px; line-height: 1.6; white-space: pre-wrap; }
.ticket-ai-summary { font-size: 13px; color: var(--text-secondary); background: var(--primary-light); padding: 10px 14px; border-radius: var(--radius-sm); border-left: 3px solid var(--primary); }

/* Actions bar */
.ticket-actions { display: flex; gap: 10px; padding: 12px 24px; border-bottom: 1px solid var(--border); background: var(--bg-secondary); }
.ticket-actions select { width: auto; min-width: 150px; }

/* Timeline */
.timeline { display: flex; flex-direction: column; gap: 12px; }
.timeline-item { display: flex; gap: 10px; }
.timeline-avatar { width: 32px; height: 32px; border-radius: 50%; background: var(--bg-tertiary); display: flex; align-items: center; justify-content: center; font-size: 14px; flex-shrink: 0; }
.timeline-body { flex: 1; }
.timeline-header { display: flex; justify-content: space-between; margin-bottom: 4px; }
.timeline-author { font-size: 12px; font-weight: 600; }
.timeline-time { font-size: 10px; color: var(--text-muted); }
.timeline-content { font-size: 13px; line-height: 1.5; white-space: pre-wrap; color: var(--text-secondary); }
.timeline-content.gpt { background: var(--primary-light); padding: 8px 12px; border-radius: var(--radius-sm); border-left: 3px solid var(--primary); }
.timeline-content.system { background: var(--bg-tertiary); padding: 8px 12px; border-radius: var(--radius-sm); font-size: 12px; color: var(--text-muted); }
.timeline-changes { font-size: 11px; color: var(--warning); margin-top: 4px; }

/* Comment input */
.comment-input-area { padding: 12px 24px; border-top: 1px solid var(--border); background: var(--bg-secondary); position: sticky; bottom: 0; }
.comment-mode-toggle { margin-bottom: 6px; font-size: 12px; }
.comment-mode-toggle label { cursor: pointer; display: flex; align-items: center; gap: 6px; color: var(--text-secondary); }
.comment-row { display: flex; gap: 8px; }
.comment-row textarea { flex: 1; }
.comment-row .btn-primary { align-self: flex-end; }

/* ===== MODAL ===== */
.modal-overlay { position: fixed; inset: 0; background: rgba(0,0,0,0.6); display: flex; align-items: center; justify-content: center; z-index: 1000; backdrop-filter: blur(4px); }
.modal-content { background: var(--bg-card); border: 1px solid var(--border); border-radius: 16px; width: 500px; max-width: 90vw; max-height: 90vh; overflow-y: auto; box-shadow: 0 8px 32px rgba(0,0,0,0.4); }
.modal-header { display: flex; justify-content: space-between; align-items: center; padding: 16px 20px; border-bottom: 1px solid var(--border); font-weight: 700; font-size: 15px; }
.modal-body { padding: 20px; }
.form-group { margin-bottom: 16px; }
.form-group label { display: block; font-size: 12px; font-weight: 600; color: var(--text-secondary); margin-bottom: 6px; }
.form-row { display: flex; gap: 8px; }
.form-row input { flex: 1; }
.form-hint { font-size: 12px; color: var(--text-muted); margin-bottom: 16px; padding: 10px 14px; background: var(--primary-light); border-radius: var(--radius-sm); border-left: 3px solid var(--primary); }

/* ===== TOAST ===== */
.toast { position: fixed; bottom: 20px; right: 20px; background: var(--bg-card); border: 1px solid var(--border); color: var(--text); padding: 12px 20px; border-radius: var(--radius); box-shadow: 0 4px 20px rgba(0,0,0,0.4); z-index: 2000; font-size: 13px; animation: slideUp 0.3s ease; }
@keyframes slideUp { from { transform: translateY(20px); opacity: 0; } to { transform: translateY(0); opacity: 1; } }

/* ===== CUSTOMER CARD ===== */
.customer-card { background: var(--bg-secondary); }
.customer-info { display: flex; flex-direction: column; gap: 8px; }
.customer-info-row { display: flex; align-items: center; gap: 8px; font-size: 13px; }
.customer-info-row .ci-label { color: var(--text-muted); min-width: 70px; font-size: 11px; text-transform: uppercase; letter-spacing: 0.3px; }
.customer-info-row .ci-value { color: var(--text); font-weight: 500; }
.customer-info-row a { color: var(--primary); font-weight: 600; transition: color 0.2s; }
.customer-info-row a:hover { color: var(--primary-hover); text-decoration: underline; }
.customer-links { display: flex; gap: 8px; margin-top: 4px; flex-wrap: wrap; }
.customer-link {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 11px; font-weight: 600; padding: 4px 10px;
  border-radius: var(--radius-sm); cursor: pointer; transition: all 0.2s;
  text-decoration: none;
}
.customer-link.crm-link { background: rgba(116,185,255,0.12); color: var(--info); border: 1px solid rgba(116,185,255,0.2); }
.customer-link.crm-link:hover { background: rgba(116,185,255,0.25); }
.customer-link.lead-link { background: var(--primary-light); color: var(--primary); border: 1px solid rgba(108,92,231,0.2); }
.customer-link.lead-link:hover { background: rgba(108,92,231,0.25); }

/* Scrollbar */
::-webkit-scrollbar { width: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--border-light); }

/* ===== SLA INDICATORS (Ticket List + Detail) ===== */
.sla-badge {
  display: inline-flex; align-items: center; gap: 3px;
  padding: 1px 6px; border-radius: 4px; font-size: 10px; font-weight: 600;
}
.sla-on_track { background: var(--success-bg); color: var(--success); }
.sla-met { background: rgba(108,92,231,0.15); color: var(--primary); }
.sla-warning { background: var(--warning-bg); color: var(--warning); animation: slaPulse 2s ease-in-out infinite; }
.sla-breached { background: var(--danger-bg); color: var(--danger); animation: slaPulse 1.5s ease-in-out infinite; }
@keyframes slaPulse { 0%, 100% { opacity: 1; } 50% { opacity: 0.6; } }

.sla-countdown {
  font-size: 11px; color: var(--text-muted); margin-left: 4px;
}
.sla-countdown.urgent { color: var(--danger); font-weight: 600; }

.sla-detail-bar {
  display: flex; gap: 16px; padding: 10px 24px; border-bottom: 1px solid var(--border);
  background: var(--bg-secondary); font-size: 12px; align-items: center; flex-wrap: wrap;
}
.sla-detail-item { display: flex; align-items: center; gap: 6px; }
.sla-detail-item .sla-label { color: var(--text-muted); font-size: 11px; }
.sla-progress {
  width: 80px; height: 4px; border-radius: 2px; background: var(--bg-tertiary); overflow: hidden; position: relative;
}
.sla-progress-bar {
  height: 100%; border-radius: 2px; transition: width 0.3s, background 0.3s;
}
.sla-progress-bar.green { background: var(--success); }
.sla-progress-bar.yellow { background: var(--warning); }
.sla-progress-bar.red { background: var(--danger); }

/* ===== DASHBOARD PAGE ===== */
.dashboard-container { padding: 20px 24px; max-width: 1400px; margin: 0 auto; }

/* KPI Row */
.kpi-row { display: grid; grid-template-columns: repeat(6, 1fr); gap: 12px; margin-bottom: 20px; }
.kpi-card {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 16px 20px; text-align: center; position: relative; overflow: hidden;
  transition: transform 0.2s, box-shadow 0.2s;
}
.kpi-card:hover { transform: translateY(-2px); box-shadow: 0 4px 20px rgba(0,0,0,0.3); }
.kpi-card::before {
  content: ''; position: absolute; top: 0; left: 0; right: 0; height: 3px;
  background: var(--border-light);
}
.kpi-card.kpi-active::before { background: linear-gradient(90deg, var(--info), var(--primary)); }
.kpi-card.kpi-done::before { background: linear-gradient(90deg, var(--success), #55efc4); }
.kpi-card.kpi-sla::before { background: linear-gradient(90deg, var(--primary), var(--info)); }
.kpi-value { font-size: 28px; font-weight: 700; margin-bottom: 4px; }
.kpi-value.kpi-green { color: var(--success); }
.kpi-value.kpi-yellow { color: var(--warning); }
.kpi-value.kpi-red { color: var(--danger); }
.kpi-label { font-size: 11px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; font-weight: 600; }

/* Charts Grid */
.charts-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 20px; }
.chart-card {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 16px 20px; height: 320px; display: flex; flex-direction: column;
}
.chart-title {
  font-size: 13px; font-weight: 600; color: var(--text-secondary); margin-bottom: 12px;
  padding-bottom: 8px; border-bottom: 1px solid var(--border); flex-shrink: 0;
}
.chart-card canvas { flex: 1; min-height: 0; max-height: 100%; }

/* Tables Grid */
.tables-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 20px; }
.table-card {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 16px 20px; overflow-x: auto;
}
.data-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.data-table th {
  text-align: left; padding: 8px 12px; font-size: 11px; font-weight: 600;
  color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.3px;
  border-bottom: 1px solid var(--border);
}
.data-table td { padding: 8px 12px; border-bottom: 1px solid var(--border); }
.data-table tr:hover { background: var(--bg-hover); }
.data-table .text-danger { color: var(--danger); font-weight: 600; }
.badge-active { color: var(--success); font-size: 11px; font-weight: 600; }
.badge-inactive { color: var(--text-muted); font-size: 11px; }

/* Date Filter in Header */
.date-filter { display: flex; align-items: center; gap: 6px; }
.date-filter input[type="date"] {
  width: 140px; padding: 4px 8px; font-size: 12px;
  background: var(--bg-input); border: 1px solid var(--border); color: var(--text);
  border-radius: var(--radius-sm);
}
.nav-links { display: flex; align-items: center; gap: 4px; margin-left: 8px; }
.header-actions { display: flex; align-items: center; gap: 12px; }

/* ===== EDIT TICKET MODAL ===== */
.edit-modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,0.6);
  display: flex; align-items: center; justify-content: center;
  z-index: 1000; backdrop-filter: blur(4px);
}
.edit-modal {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: 16px;
  width: 600px; max-width: 95vw; max-height: 90vh; overflow-y: auto;
  box-shadow: 0 8px 32px rgba(0,0,0,0.4);
}
.edit-modal-header {
  display: flex; justify-content: space-between; align-items: center;
  padding: 16px 20px; border-bottom: 1px solid var(--border);
  font-weight: 700; font-size: 15px;
}
.edit-modal-body { padding: 20px; }
.edit-form-group { margin-bottom: 14px; }
.edit-form-group label {
  display: block; font-size: 12px; font-weight: 600;
  color: var(--text-secondary); margin-bottom: 5px;
}
.edit-form-group .tag-input-container {
  display: flex; flex-wrap: wrap; gap: 6px; padding: 6px 10px;
  background: var(--bg-input); border: 1px solid var(--border);
  border-radius: var(--radius-sm); min-height: 38px; align-items: center; cursor: text;
}
.edit-form-group .tag-input-container:focus-within { border-color: var(--primary); }
.edit-form-group .tag-chip {
  display: inline-flex; align-items: center; gap: 4px;
  background: var(--bg-tertiary); color: var(--text-secondary); padding: 2px 8px;
  border-radius: 4px; font-size: 12px;
}
.edit-form-group .tag-chip .tag-remove {
  cursor: pointer; font-size: 14px; color: var(--text-muted);
  background: none; border: none; padding: 0 2px; line-height: 1;
}
.edit-form-group .tag-chip .tag-remove:hover { color: var(--danger); }
.edit-form-group .tag-input {
  border: none; background: transparent; outline: none;
  color: var(--text); font-size: 13px; flex: 1; min-width: 80px; padding: 2px 0;
}
.edit-form-row { display: flex; gap: 10px; }
.edit-form-row .edit-form-group { flex: 1; }
.edit-modal-footer {
  display: flex; justify-content: flex-end; gap: 8px;
  padding: 14px 20px; border-top: 1px solid var(--border);
}
.btn-secondary {
  background: var(--bg-tertiary); color: var(--text-secondary);
  border: 1px solid var(--border); padding: 8px 16px;
  border-radius: var(--radius-sm); cursor: pointer; font-weight: 600;
  transition: background 0.2s;
}
.btn-secondary:hover { background: var(--bg-hover); color: var(--text); }
.btn-danger {
  background: var(--danger-bg); color: var(--danger);
  border: 1px solid rgba(255,107,107,0.3); padding: 8px 16px;
  border-radius: var(--radius-sm); cursor: pointer; font-weight: 600;
  transition: background 0.2s;
}
.btn-danger:hover { background: rgba(255,107,107,0.25); }

/* ===== GPT CHATBOX ===== */
.gpt-chatbox {
  padding: 10px 12px; border-bottom: 1px solid var(--border);
  background: linear-gradient(135deg, rgba(108,92,231,0.06), rgba(116,185,255,0.06));
}
.gpt-chatbox-row {
  display: flex; gap: 6px; align-items: center;
}
.gpt-chatbox-row input {
  flex: 1; font-size: 13px; padding: 8px 12px;
  background: var(--bg-input); border: 1px solid var(--border);
  border-radius: 20px; color: var(--text);
}
.gpt-chatbox-row input:focus {
  border-color: var(--primary); box-shadow: 0 0 0 2px rgba(108,92,231,0.15);
}
.gpt-chatbox-row input::placeholder { color: var(--text-muted); font-size: 12px; }
.gpt-chatbox-btn {
  background: linear-gradient(135deg, var(--primary), #7d6ff0);
  color: #fff; border: none; padding: 8px 12px; border-radius: 50%;
  cursor: pointer; font-size: 14px; width: 36px; height: 36px;
  display: flex; align-items: center; justify-content: center;
  transition: transform 0.2s, box-shadow 0.2s; flex-shrink: 0;
}
.gpt-chatbox-btn:hover { transform: scale(1.1); box-shadow: 0 2px 8px rgba(108,92,231,0.4); }
.gpt-chatbox-btn:disabled { opacity: 0.5; cursor: not-allowed; transform: none; }
.gpt-chatbox-status {
  font-size: 11px; color: var(--text-muted); margin-top: 6px;
  display: flex; align-items: center; gap: 6px;
}
.gpt-chatbox-status .clear-link {
  color: var(--primary); cursor: pointer; text-decoration: underline; font-size: 11px;
}
.gpt-chatbox-status .clear-link:hover { color: var(--primary-hover); }
.gpt-chatbox-status .warning { color: var(--warning); }
.gpt-chatbox-status .error { color: var(--danger); }
.gpt-chatbox-spinner {
  width: 12px; height: 12px; border: 2px solid var(--border);
  border-top-color: var(--primary); border-radius: 50%;
  animation: spin 0.6s linear infinite; display: inline-block;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ===== GPT ACTION PREVIEW ===== */
.gpt-action-preview {
  position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%);
  background: var(--bg-card); border: 1px solid var(--primary);
  border-radius: 16px; padding: 0; width: 600px; max-width: 92vw;
  max-height: 70vh; overflow: hidden;
  box-shadow: 0 8px 40px rgba(108,92,231,0.3);
  z-index: 1001; animation: slideUpPreview 0.3s ease;
  display: flex; flex-direction: column;
}
@keyframes slideUpPreview {
  from { transform: translateX(-50%) translateY(30px); opacity: 0; }
  to { transform: translateX(-50%) translateY(0); opacity: 1; }
}
.gpt-action-header {
  display: flex; justify-content: space-between; align-items: center;
  padding: 14px 18px; border-bottom: 1px solid var(--border);
  background: var(--primary-light); flex-shrink: 0;
}
.gpt-action-header .gpt-action-title { font-size: 14px; font-weight: 700; color: var(--text); }
.gpt-action-body {
  padding: 14px 18px; font-size: 13px; color: var(--text-secondary);
  line-height: 1.6; overflow-y: auto; flex: 1; min-height: 0;
}
.gpt-action-body .gpt-message {
  margin-bottom: 12px; white-space: pre-wrap;
}
.gpt-action-body .gpt-ticket-list {
  max-height: 200px; overflow-y: auto; margin: 8px 0;
  border: 1px solid var(--border); border-radius: var(--radius-sm);
}
.gpt-action-body .gpt-ticket-row {
  display: flex; align-items: center; gap: 8px;
  padding: 8px 12px; border-bottom: 1px solid var(--border); font-size: 12px;
}
.gpt-action-body .gpt-ticket-row:last-child { border-bottom: none; }
.gpt-action-body .gpt-ticket-row:hover { background: var(--bg-hover); }
.gpt-action-body .gpt-ticket-number {
  color: var(--primary); font-weight: 600; min-width: 80px;
}
.gpt-action-body .gpt-ticket-subject {
  flex: 1; white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.gpt-action-body .gpt-ticket-badge {
  padding: 1px 6px; border-radius: 4px; font-size: 10px; font-weight: 600;
}
.gpt-action-footer {
  display: flex; justify-content: flex-end; gap: 8px;
  padding: 12px 18px; border-top: 1px solid var(--border);
  background: var(--bg-secondary); flex-shrink: 0;
}
.gpt-action-footer .action-count {
  flex: 1; font-size: 12px; color: var(--text-muted);
  display: flex; align-items: center;
}

/* ===== TOPBAR (Settings + Dashboard nav) ===== */
.topbar {
  display: flex; align-items: center; justify-content: space-between;
  padding: 0 20px; height: 52px;
  background: var(--bg-secondary); border-bottom: 1px solid var(--border);
  position: sticky; top: 0; z-index: 100;
}
.topbar-left { display: flex; align-items: center; gap: 8px; }
.topbar-logo {
  font-weight: 700; font-size: 15px; color: var(--text);
  text-decoration: none; margin-right: 12px;
}
.topbar-link {
  font-size: 13px; color: var(--text-muted); text-decoration: none;
  padding: 6px 12px; border-radius: var(--radius-sm);
  transition: all 0.2s;
}
.topbar-link:hover { color: var(--text); background: var(--bg-hover); }
.topbar-link-active { color: var(--primary) !important; background: var(--primary-light); font-weight: 600; }
.topbar-right { display: flex; align-items: center; gap: 12px; }
.topbar-user { font-size: 12px; color: var(--text-secondary); }
.btn-logout {
  background: transparent; color: var(--text-muted); border: 1px solid var(--border);
  padding: 5px 12px; border-radius: var(--radius-sm); cursor: pointer;
  font-size: 12px; transition: all 0.2s;
}
.btn-logout:hover { color: var(--danger); border-color: var(--danger); }

/* ===== SETTINGS PAGE ===== */
.settings-page { padding: 24px; max-width: 1000px; margin: 0 auto; }

.settings-header {
  display: flex; justify-content: space-between; align-items: flex-start;
  margin-bottom: 20px;
}
.settings-header h1 { font-size: 22px; font-weight: 700; margin-bottom: 4px; }
.settings-subtitle { font-size: 13px; color: var(--text-muted); }
.settings-actions { display: flex; gap: 8px; }
.btn { padding: 8px 16px; border-radius: var(--radius-sm); cursor: pointer; font-weight: 600; font-size: 13px; border: none; transition: all 0.2s; }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }

/* Info bar */
.settings-info-bar {
  display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px;
  margin-bottom: 20px;
}
.info-item {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 14px 18px; text-align: center;
  transition: transform 0.2s;
}
.info-item:hover { transform: translateY(-1px); }
.info-label { display: block; font-size: 11px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; font-weight: 600; margin-bottom: 4px; }
.info-value { display: block; font-size: 24px; font-weight: 700; color: var(--text); }
.info-green { color: var(--success); }
.info-red { color: var(--danger); }

/* Roster card + table */
.roster-card {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
  overflow: hidden; margin-bottom: 20px;
}
.roster-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.roster-table th {
  text-align: left; padding: 12px 16px; font-size: 11px; font-weight: 600;
  color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.3px;
  background: var(--bg-secondary); border-bottom: 1px solid var(--border);
}
.roster-table td { padding: 10px 16px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.roster-table tr:last-child td { border-bottom: none; }
.roster-table tr:hover { background: var(--bg-hover); }
.roster-table tr.row-disabled { opacity: 0.5; }
.roster-table tr.row-disabled:hover { opacity: 0.7; }

.agent-name { font-weight: 600; font-size: 14px; }
.agent-username { font-size: 11px; color: var(--text-muted); }

/* Role badges */
.role-badge {
  display: inline-block; padding: 2px 8px; border-radius: 4px;
  font-size: 10px; font-weight: 600; text-transform: uppercase;
}
.role-admin { background: var(--danger-bg); color: var(--danger); }
.role-manager { background: var(--warning-bg); color: var(--warning); }
.role-agent { background: var(--info-bg); color: var(--info); }

/* Toggle switch */
.toggle-switch { position: relative; display: inline-block; width: 40px; height: 22px; flex-shrink: 0; }
.toggle-switch input { opacity: 0; width: 0; height: 0; }
.toggle-slider {
  position: absolute; cursor: pointer; inset: 0;
  background: var(--bg-tertiary); border: 1px solid var(--border);
  border-radius: 22px; transition: all 0.3s;
}
.toggle-slider:before {
  content: ''; position: absolute; height: 16px; width: 16px;
  left: 2px; bottom: 2px; background: var(--text-muted);
  border-radius: 50%; transition: all 0.3s;
}
.toggle-switch input:checked + .toggle-slider { background: var(--success); border-color: var(--success); }
.toggle-switch input:checked + .toggle-slider:before { transform: translateX(18px); background: #fff; }

.toggle-label { font-size: 11px; margin-left: 8px; vertical-align: middle; }
.status-on { color: var(--success); }
.status-off { color: var(--danger); }

/* Weight input */
.weight-input {
  width: 60px !important; text-align: center; padding: 5px 4px !important;
  font-size: 14px !important; font-weight: 700; border-radius: var(--radius-sm);
}
.weight-input:disabled { opacity: 0.3; }

/* Active tickets badge */
.active-tickets-badge {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 24px; height: 24px; border-radius: 12px;
  font-size: 12px; font-weight: 700;
  background: var(--bg-tertiary); color: var(--text-muted);
}
.active-tickets-badge.has-tickets { background: var(--info-bg); color: var(--info); }

/* Percentage badge */
.pct-badge {
  display: inline-block; padding: 2px 8px; border-radius: 4px;
  font-size: 12px; font-weight: 700; color: var(--primary);
  background: var(--primary-light);
}
.pct-off { color: var(--text-muted); background: var(--bg-tertiary); }

/* Redistribute modal */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,0.6);
  display: flex; align-items: center; justify-content: center;
  z-index: 1000; backdrop-filter: blur(4px);
}
.modal-box {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: 16px;
  padding: 24px; width: 460px; max-width: 90vw;
  box-shadow: 0 8px 32px rgba(0,0,0,0.4);
}
.modal-box h3 { font-size: 16px; margin-bottom: 12px; }
.modal-box p { font-size: 14px; color: var(--text-secondary); line-height: 1.6; margin-bottom: 20px; }
.modal-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.btn-ghost {
  background: transparent; color: var(--text-muted); border: 1px solid var(--border);
  padding: 8px 16px; border-radius: var(--radius-sm); cursor: pointer;
  font-weight: 600; font-size: 13px; transition: all 0.2s;
}
.btn-ghost:hover { color: var(--text); border-color: var(--text-muted); }

/* Help section */
.settings-help {
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius);
  padding: 16px 20px;
}
.settings-help h3 { font-size: 14px; margin-bottom: 10px; color: var(--text-secondary); }
.settings-help ul { list-style: none; padding: 0; }
.settings-help li {
  font-size: 12px; color: var(--text-muted); margin-bottom: 6px;
  padding-left: 16px; position: relative;
}
.settings-help li::before { content: '•'; position: absolute; left: 4px; color: var(--primary); }

/* ===== RESPONSIVE ===== */
@media (max-width: 1200px) { .kpi-row { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 900px) {
  .kpi-row { grid-template-columns: repeat(2, 1fr); }
  .charts-grid, .tables-grid { grid-template-columns: 1fr; }
  .gpt-action-preview { width: 95vw; }
  .settings-info-bar { grid-template-columns: repeat(2, 1fr); }
  .settings-header { flex-direction: column; gap: 12px; }
}